Privacy Policy

Who we are

Tetra AI Solutions LLC (“Tetra,” “we,” “us”) provides AI voice agents that answer business phone lines, capture and qualify leads, and deliver call summaries to the businesses we serve. This policy explains what information we collect through our website at tetraai.ai, our demo phone lines, and our service — and how we handle it. Questions or requests: hello@tetraai.ai.

Information you give us directly

When you submit our walkthrough form, we collect the details you provide: your name, business name, industry, phone number, email address, and any notes you include. We use this information to respond to your inquiry, schedule your walkthrough, and set up your service if you become a client. We do not add you to automated marketing sequences — a person reads your submission and writes back.

Demo calls

Our demo agents — reachable from the buttons on this site and at +1 (724) 300‑8226 and +1 (724) 405‑8538 — are live AI systems. When you talk to them, your audio is processed in real time to hold the conversation, and demo calls may be recorded and transcribed so we can monitor quality and improve the agents. Browser demo calls also request microphone access, which is used only for the duration of the call. Please don’t share sensitive personal information on a demo call — it’s a demo.

Call data we handle for our clients

When we answer calls on behalf of a client business, we process call audio, transcripts, captured lead details, and summaries on that business’s behalf. That data belongs to the client; we use it to provide the service — answering, capturing, summarizing, and improving that client’s agent — and not for any unrelated purpose. Callers to a client’s line hear a recording disclosure configured for that client’s jurisdiction (see below).

Call recording and consent

Some states, including Pennsylvania, require all parties to consent before a call is recorded. Agents we deploy are configured with a clear disclosure appropriate to the client’s state, and our demo lines are likewise subject to recording for quality purposes. If you continue a call after the disclosure, that continuation is treated as consent where the law allows.

Service providers

We use a small number of infrastructure providers to run the service, and we share only what they need to perform their function:

• Voice and telephony infrastructure (real-time speech processing and call routing) — processes call audio and transcripts;
• Website hosting (Netlify) — serves this site and receives form submissions;
• Email (Google Workspace) — where form submissions and summaries land.

We do not sell personal information. We do not run third-party advertising or ad trackers on this site.

Retention

We keep form submissions for as long as needed to serve you. Call recordings and transcripts are kept while they are useful for operating and improving the relevant agent, and client call data is deleted or returned at the client’s request or when service ends. Demo-call recordings are periodically purged.

SMS communications

Tetra AI Solutions LLC (tetraai.ai) answers phone calls and schedules appointments for small service businesses, and sends text messages to callers who agree to receive them. When you call, text, or submit a request to a business we answer for, we collect your name, phone number, and the details of your request in order to confirm, schedule, and follow up on that request. If you agree to receive text messages, we send only transactional messages about your request: appointment confirmations and reminders, reschedule and cancel replies, and post-visit follow-ups. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information or messaging consent will be shared with third parties or affiliates for marketing or promotional purposes. You can opt out at any time by replying STOP, and reply HELP for help.

Your choices and rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it by writing to hello@tetraai.ai. If you are a caller to one of our clients’ lines, we may direct your request to that business (the data belongs to them), but we’ll help route it either way. We honor these requests regardless of what state you live in.

Security

Access to call data is limited to what operating the service requires. Our infrastructure providers encrypt data in transit. No internet service can promise perfect security, but we deliberately keep the amount of data we hold small: what we need to answer calls well, and nothing else.

Children

Our website and service are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

If we change this policy, we’ll post the new version here with an updated effective date. A material change will be flagged plainly at the top of the page.

Contact

Tetra AI Solutions LLC · hello@tetraai.ai